Where to find it
Open Activity & delivery. Timeline, Emails, Sends, and Webhooks show the records available to your role for the selected publication.
Emails
This view shows publication-linked product emails such as sponsor review requests and submission receipts. Account-level emails may not appear in a publication’s log. Each record includes:
- Recipient — the intended address
- Kind — why the email was sent
- Subject — preview the recipient saw
- Status — pending / sent / failed
- Last error — why it failed (if applicable)
Sends
This view shows every live send and manual export attempt. Each record includes:
- Destination — which provider
- Status — pending / sent / failed
- External ID — the receipt ID returned by the provider
- Last error — why it failed
- Attempt count — how many times we tried
Click the issue title to jump to its post-mortem.
Webhooks
This view shows opens, clicks, bounces, and complaints reported by an email provider. Each record includes:
- Provider — which email provider sent the event
- Event type — e.g.
email.opened - Issue — the issue it relates to (clickable to post-mortem)
- Received at — when we got the event
PubOps ignores duplicate event IDs so the same provider event is not counted twice.
What to look for when something breaks
- "Was the sponsor review email sent?" → Emails. Find the recipient and check the status and error. A sent status records provider acceptance, not inbox placement.
- "Why didn't my issue send?" → Sends. Find the destination, read its outcome, and use Retry only if it is available. Unknown provider outcomes require reconciliation before retrying.
- "Why is my audience chart empty?" → Webhooks. If there are no events, check the provider’s webhook URL, event selection, and signing secret.